Estimated Delivery Time
| Delivered Countries |
Estimated Shipping |
| United States |
5-10 Business Days |
| Canada |
8-12 Business Days
|
| Australia |
5-8 Business Days |
| Singapore |
3-5 Business Days |
| United Kingdom |
5-10 Business Days
|
| Southeast Asia |
3-5 Business Days |
| Europe |
5-10 Business Days
|
Shipping Cost
Free Shipping on Orders over $49. Standard Shipping Cost is $6.9.
Processing Time
Please allow up to 2 business days for your order to be processed and shipped. Once processed, the parcel will be dispatched to carriers.
Logistics Carrier
All orders are shipped via Yunexpress. Deliveries to each country may be handled by one or more carriers. Contact us for more information about the logistics company in your country.
Wrong Information
To correct or change your address, please submit a Contact Form or email joocyee.service@joy-group.com as soon as possible. If your order is still processing or just shipped, we can notify our shipping partners to update the address.
If the order has already shipped, address changes are not possible. Please contact your local postal service or carrier once the package arrives in your country for assistance with address changes or pickups.
Tax
US
According to federal and state laws, orders from Joocyee are subject to sales tax based on the shipping address. The tax amount depends on the product and the delivery location.
Please note that since tax rates vary by state and city, once an order is placed, it cannot be modified.
EU
Joocyee applies VAT to EU orders under €150 at checkout. For orders over €150, local customs will manage taxes and duties upon delivery.
If you are double-taxed on an order under €150, please submit a photo of the tax form for a refund.
Other Countries
For other countries, our shipping costs include all import duties, taxes and applicable fees. You should not be taxed any extra fees. However, if you are taxed by any chance when you receive the package, please email us at joocyee.service@joy-group.com and we will provide a refund of your tax value.
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